Does Shopify offer specific plans for nonprofit organizations?

Shopify Discussion

Topic summary

Shopify offers two specialized plans for verified 501(c)(3) nonprofit organizations: NPO Lite ($29/month) and NPO Full ($99/month). Both plans provide benefits over standard tiers, including reduced transaction fees, lower credit card processing rates, unlimited staff accounts, and real-time carrier shipping.

Key features:

  • NPO Lite: 1% transaction fees with third-party providers, Shopify-tier payment rates
  • NPO Full: 0% transaction fees with third-party providers, Advanced Shopify-tier payment rates
  • Both plans allow donation acceptance through Shopify Payments for US/Canada registered charities

Important limitations reported:
One nonprofit user expressed significant disappointment after migrating from WordPress. While they received discounted credit card rates (2.7% vs. standard 2.9%), they found that “seamless” donation collection is misleading. The platform cannot natively handle recurring donations or issue tax receipts without expensive third-party apps ($99+/month), making the total cost potentially higher than WordPress alternatives.

Access: Nonprofit plans require contacting Shopify support directly with proof of charitable status. Multiple users have asked whether these plans remain active, with support confirming availability but requiring verification through live chat.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
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Hey @ericr1 .

Thanks for reaching out.

If you are interested in using a non-profit pricing or subscription plans, you will need to have the account/store owner to reach out to our live support and speak directly to a Support Advisor. With that being said, you can get in touch with our live support by navigating to the Help Center.

When you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.

Let us know if you have any questions.