Does Smile io app count unrewarded orders in the 200 order limit?

Shopify Apps

Topic summary

Main issue: Clarification on the free plan’s 200-order limit for the Smile: Loyalty & Rewards app—specifically whether orders without claimed rewards are included.

Official guidance: A Shopify staff member notes Smile is a third‑party app and advises contacting Smile’s support via the App Store (“Built by Smile.io” section) for definitive details.

User-reported clarification: Another participant states Smile support told them that every order processed through Shopify counts toward the 200-order limit, including Shopify POS orders, even when no customer is assigned and no rewards are claimed.

Implications:

  • The limit likely applies to all orders, not just those involving point accrual or redemption.
  • POS transactions without customer data may still consume the quota.

Status: Partially resolved. The thread provides an unofficial answer based on user feedback, but no direct confirmation from Smile is posted here. Action item: Verify with Smile.io support for authoritative confirmation and current policy.

Summarized with AI on December 30. AI used: gpt-5.
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Hello, I have gone through smile app document, as i want to go ahead with app, but i have some of doubts. As per document in free plan, its mentioned that there is 200 orders limits. So the question is, if user purchase order without claim reward points then its also consider in 200 order ? Can you describe more that how it will count in 200 order ?

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Hi @Krishna12 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, was the documentation you found on order limits from Shopify or the app Smile: Loyalty & Rewards?

As Smile: Loyalty & Rewards is considered to be a third-party app, you will want to connect with them directly. This will allow the app developers to take a closer look into that documentation and provide some clarification on its limitations.

To connect with the app developer, you can head over to the Shopify App Store and scroll down to the ‘Built by Smile.io’ section to view their support options.

Please let me know if you have any other questions or concerns.

1 Like
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I asked them this and they said yes they do every order processed through Shopify counts. This includes Shopify POS orders that don’t have a customer assigned to them.