I deactivated my store. Does that deactivate my apps subscriptions as well
Topic summary
Main issue: whether deactivating a Shopify store cancels app subscriptions and billing.
Key points:
- Fully closing your Shopify account stops new Shopify charges and ends app billing cycles going forward.
- You remain responsible for any current or outstanding app charges.
- If any third‑party apps bill you outside Shopify (you provided payment details directly to the app), you must cancel those services separately to avoid external charges after deactivation.
- A Shopify help guide on closing a store was linked for further considerations. Support also invited questions and asked about the reason for deactivation.
New question raised:
- Whether deactivating a Shopify store also deactivates Shopify POS (Point of Sale). This remains unanswered in the thread.
Status and suggested actions:
- Partially resolved: Shopify-side billing behavior clarified; external app billing requires manual cancellation.
- Unresolved: Confirmation about Shopify POS deactivation.
- Actions: Pay any outstanding app charges, cancel externally billed apps, review the closing-store guide.
Hi, @Dotlic . Do you mind if I ask why you deactivated your store? If you have any questions about Shopify I’m happy to help!
If you’ve fully closed your account you will not be billed by Shopify for any new charges going forward. You would still have to pay for any current or outstanding app charges, but if your store is closed your app billing cycles will be stopped as well. That being said, if you have any third-party apps that have your payment information outside of Shopify, you would need to cancel your service with those apps separately to avoid being billed externally after you deactivate your store. We have more information on this, and other considerations for when you close your store, in this guide.
Please let me know if you have any questions!
Does deactivating my Shopify store also deactivate the Shopify POS?