Dears,
Greeting
I am now building a store to sell digital goods through a Shopify partner account and i upload many files with high storage space through the Digital Downloads application. The question here is when I publish the store and choose the basic plan from Shopify, is there a limit to the storage space, knowing that I may need to upload Files up to 500 GB .
thank you for your support
Hi @bravemind78
Shopify sets a file limit for line item properties of 20MB. Files under 20MB can be uploaded, but files of over 20MB will error out. If you need file uploads larger than this, we recommend getting in touch with a Shopify guru to ask if they can increase this. You can, however, have multiple upload fields added to the same product.
There are no restrictions on file type for the file uploader in Product Customizer, so you can allow whatever files you choose. These files will not count against your Shopify storage limit. Uploaded files get saved to Shopifyâs CDN, and while they are associated with the shop account, they are not counted towards the shopâs total storage limit.
Dear @Sheesh_b
Thank you so much for your support,
I actually uploaded more than 20 megabytes of files using âDigital Downloads Appâ and it did not give any errors and after that I made a trial order and it was successfully completed, all these operation through a Shopify partner account not a regular account, I am expected to upload files using âDigital Downloads Appâ, it may reach 500 GB, will there be a problem when making a transfer ownership for the store and publishing the store using the basic Shopify plan? Like Shopify may request additional cost for example, or refuse this large storage space
thank you for your support
Hey @bravemind78
Yes, you can upload unlimited files on Shopify as I mentioned above.
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Anecdotally using terabytes for all total files is doable, with maximum of 5GB per-file.
There is a vagary in there even if the inference seems absurd, speak in concrete words with this type of stuff. Do you mean a single file that is 500GB, or need total storage of 500GB for all files. Most all asset services cannot deal with a single 500GB file, youâd need something like amazon S3 dealing in terabytes.
Note that if your intent is video/video-streaming shopify is not the service you want to be using for that type asset delivery, shopify is an ecommerce platform not video hosting specialists.
If this is critical to your business contact shopify support to attempt to try and maybe possibly get a concrete yay/nay over/under. But expect a no but yes go ahead âunlimitedâ vibe on matters like this.
And never forget there is no SLA contract obliging shopify to âunlimitedâ.
If you have ANY hesitancy or doubts use a third party service/app to handle storage and distributes that talks in concrete terms with guarantees and use shopify as just the ecommerce part.
The problem is theoretically/marketingally it is unlimited there isnât supposed to be any such storage cap thus shopify is obliquely non-committal publicly about such maximums; they may talk in terms of unlimited bandwidth and unlimited bandwidth but wont jump to reflect a given concrete number back to you, at least publicly because they canât and shouldnât.
So you will find shopify support defaults to talking about per-item-maximums and avoids maximum storage quotas because theoretically there isnât supposed to be any for CDN asset matters; marketing-wise 
.
Even if you clarify you mean âtotal of everythingâ it will feel like they didnât understand the clarification and repeat the per-file maxes.
Imagine everyone thinking of shopify = infinite storage and the problem is obvious viewing it that way.
And if anyones actually hit some cap theyâre not talking about it in a findable way.
For deeper clarity there are different assets types that get be talked about on the topic of max files sizes/totals, storage quotas, which creates ambiguity; .
- Digital Downloads files assets
- File assets
- Theme assets / themes
- Resource assets/media , i.e product media = photos, video, 3D
- Line Item Properties, which customers UPLOAD as part of an order
- limits in the API not related to assets
For Digital Downloads app itâs just per-file documented:
The maximum file size is 5 GB. Uploading large files can seem to take a long time because many internet service providers give priority to downloads.> > https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads
Also see:
https://help.shopify.com/en/manual/shopify-admin/productivity-tools/file-uploads
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thank you @PaulNewton for your support
I mean the total storage for all files 500 GB,
and indeed, you are right. I sent to Shopify technical support to ask them about the maximum storage limit, and they did not answer me.
Itâs really obvious that itâs a really vague issue
thank you
Final situation , Shopify support team responded to me and they confirmed that you can download any number of files without specifying a maximum storage space, but one file should not exceed 5 GB
How much data have you uploaded?