Hello, question…
I recently shipped an item to a residential address in Canada, while I’m based in the US. The customer selected FedEx International Ground and the actual cost of shipping was ~$28.00. However, the customer contacted us and sent pictures of an invoice FedEx included with their package for $102 CAD. This has not happened before (to this extent), and I’m unsure how to proceed until I have a better understanding.
For starters, we do state in our policy that the customer only pays for the transportation cost, and duties & taxes are also their responsibility. But we do not include that in the checkout page. So, I’m thinking that we’ll offer some type of compensation/refund as a courtesy. But that doesn’t help me understand the why.
- The order totaled to ~$244 for 12 items. Would the cost of duties and taxes really be $102 CAD for this?
- Why does FedEx leave the package with an invoice, rather than hold the package until the invoice is paid?
- Would have shipping via the USPS resulted in less duties and charges?
- Any additional input is appreciated
Thank you