# Doesnt ship **URL:** \ **Category:** Accounting & Taxes\ **Tags:** international-tax, currency, vat\ **Created:** [June 27, 2024, 2:04pm UTC](https://community.shopify.com/t/doesnt-ship/334962 "2024-06-27T14:04:07Z")\ **Posts on this page:** 2\ **Page:** 1 ## AI-generated summary - Problem: Customers cannot see shipping options at checkout; items are labeled as “doesn’t ship.” - Attempts: The merchant checked shipping rates and location settings but could not resolve the issue; it affects all customers. - Info requested: Support asked for the exact error message shown at checkout and the store URL to investigate further. - Status: Unresolved; awaiting the merchant’s details before next steps.
**Author:** ![stellaregyy](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@stellaregyy](https://community.shopify.com/u/stellaregyy)\ **Post date:** [June 27, 2024, 2:04pm UTC](https://community.shopify.com/t/doesnt-ship/334962/1 "2024-06-27T14:04:07Z")
when i put my stellar cap in the shipping its told me doesnt ship and i try to solve the proplem..i checked the rate and the location and everything i cant solve it !!! Every customer tell me that shipping doesnt appear for them!, ---
**Author:** ![Greta\_3](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/greta_3/32/271178_2.png) [@Greta\_3](https://community.shopify.com/u/Greta_3)\ **Post date:** [July 5, 2024, 2:46pm UTC](https://community.shopify.com/t/doesnt-ship/334962/2 "2024-07-05T14:46:19Z")
Hi, @stellaregyy ! Thank you for your post, I’m happy to look into this with you. Is there a specific error you and your customers are seeing at checkout? If you could share your store’s URL, I’d be happy to take a closer look. Thanks!