[cant2.png] [cant.png] Have been going back and forth with several Shopify advisors over the past week but none have been able to provide me with a solution yet. They don’t seem to be trained on how to solve the issue but keep repeating me the same thing over and over again. Shopify should give …

Same issue we are facing too. Still no resolution from the team. Following up to support advisors from 20 days.

This is ridiculous. I am exactly at 14 days since my issue was escalated and have not heard a word back from Shopify technical support. I finished designing my store like a month ago and only thing holding me from launching is this issue which i am loosing hope on it getting resolved. Might have to …

Hey @calrepclothing and @AlizehOfficial . Thanks for reaching out on this thread. Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. I would suggest reaching out to our live support and aski…

Did Shopify ever end up resolving this issue for you?

I would probably recommend to use another domain. The Shopify team is hopeless, I’ve have followed them up multiple times for three months and still nothing. When they keep question whether I couldn’t connect a domain properly, my new domain connected instantly.

I have a seasonal store that I open every 4th quarter of the year. For some reason, I am getting this issue this year and its havent been fixed by Shopify for 2 weeks now. I always have been the owner of the domain and the shopify store. I guess I need to find another shop platform or get a new dom…

Domain already connected to another shopify store. Domain couldn't be connected stores are frozen.

Shopify Discussion

DELONG_HUANG July 21, 2024, 5:45pm 6

I have the same issue and it is like a month now. Do you still have this issue?

Topic		Replies	Views
Can't connect domain by "These domains couldn't be connected because the stores are frozen." Shopify Discussion troubleshooting	3	39	February 18, 2025
This domain couldn't be connected because the store is frozen Shopify Discussion troubleshooting	6	55	December 29, 2024
Frozen store, after Domain connection (ongoing for 45 Days) Shopify Discussion troubleshooting	15	128	January 15, 2025
These domains couldn't be connected because the stores are frozen - After remove & re-connect domain Shopify Discussion troubleshooting	49	216	March 9, 2025
How do I resolve issues connecting my new domain? Shopify Discussion shop-performance	7	121	November 18, 2024

Domain already connected to another shopify store. Domain couldn't be connected stores are frozen.

Related topics