I would like to be able to connect by domain to shopify store
From your Shopify admin, go to Settings > Domains. Click Connect existing domain. Enter your domain, such as johns-apparel.info , and then click Next. To confirm that your domain is connected to your Shopify store, click Verify connection.
Hey @yamoutfarah
Welcome to the Shopify Community!
Thanks for posting your screenshot - it looks like you are trying to connect a domain to your Shopify store, but are seeing an error that it is connected to another Shopify store, is that correct?
Based on the info in the screenshot, it appears the domain in question is www.mara-jewellery.com. Do you own the store that the domain is currently connected to? If you have access to that other store, then you should be able to simply transfer the domain from the old store to the new one. We have instructions on how to do that here. If that doesn’t work then you can also try removing the third party domain from the older store, and then connecting it to your new store.
If you do not have access to the other store, then it is possible that the domain was previously used by someone else, and they let it expire and some time later you purchased the domain. Sometimes this can happen when the domain might still be linked to the old store in our back end. In that case then I would recommend reaching out to our support team using this link.
We would need to take a closer look at the domain and attempt to remove it from the old store. We will require various pieces of information from you in order to be able to assist, including proof that you currently own this domain. However, the support advisor will walk you through the most up to date procedure.
After the domain is removed from the old store either by you or by requesting our help, you will need to then connect it to your current store. To do this you can follow our guide here. Depending on who the domain provider is you might be able to connect it automatically, or you may have to do it manually by editing the DNS settings on your domain providers website.
I don’t have access to the other account! since the trial already finished, So kindly remove it - So I can proceed with the current one.
Cheers!
Hi @yamoutfarah
Thanks for getting back to let me know that the domain was connected to a previous store of yours that has since had its free trial expire.
In that case, I would recommend that you reach out to our support team using this link, and explain what has happened. Here on the Shopify Community we are unable to access any account information, or take any actions such as removing domains on your behalf etc.
We will need to take a look at your previous store and then see what we can do. We may be able to grant you temporary access to the old store to transfer the domain, however without having account access I cannot say for sure. Either way we will do our best to help you out but using my link above to authenticate through the help center will be necessary.