Hello, I’m getting a 403 Forbidden error.
We have not been able to use our domain name in our store for 3 days.
It says that our domain name is used in another store and gives the error “Your store has been frozen.”
Please can you help?
Hi there, @babyhon . Thank you for taking the time to reach out to the Shopify Community Forums with your question around your domain. My name is Imogen. It’s good to meet you!
We’re unable to authenticate users here in the Community Forums, so we’re unable to troubleshoot this issue directly from this environment. Instead, I recommend that you reach out to our Authenticated Support Team via our Help Center. This will allow our team to get you authenticated, and then access your account and store specific information so they can better troubleshoot this domain issue, and help you with a resolution.