Please help I cannot buy a domain name . It says there was an error registering the company name.com
Topic summary
A user encountered an error when attempting to register a domain name through Shopify, receiving a message that the registration failed.
Troubleshooting suggestions provided:
- Verify the domain is still available (may have been recently registered by someone else)
- Confirm payment method is current and accepted by Shopify
- Check domain format requirements (no special characters except hyphens, no spaces)
- Contact Shopify support if the issue persists, as it may be an internal platform error
Alternative recommendation:
One participant advised purchasing domains from third-party registrars instead of Shopify, noting this provides flexibility to rebind the domain if switching platforms in the future.
Related concern:
Another user reported their chosen domain name was unexpectedly changed by Shopify immediately after purchase, though this issue remains unresolved in the thread.
Hello @Mn3 ,
Double-check if the domain you’re trying to buy is still available. Sometimes, it might appear available but could have been recently registered by someone else. Also, ensure that your payment method is up-to-date and accepted by Shopify. You can try another payment method if the current one isn’t working.
The domain must follow the correct format: no special characters except for hyphens, no spaces, etc
If none of these seem to be the issue, it could be an internal error on Shopify’s side. In that case, I’d recommend reaching out to support or waiting a bit and trying again later.
It is best not to buy a domain name from Shopify. You can buy it from other domain name registrars. If you need to change a platform in the future, you can easily rebind the domain name to the new platform.
Hi there. Would you be kind enough to answer why my chosen domain name was suddenly changed by shopify right after I purchased it? It was very frustrating.