pls remove my domain in shopify account arorakrishna139@gmail.com mene shopify ka dusra account bnaya hai m uspe daluga mera account inactive hogys hai
Topic summary
Main mudda: User apne inactive Shopify account se domain remove karwana chahta hai taaki naya Shopify account me use kar sake. User ne apna email bhi mention kiya hai.
Recent guidance: Suggestion diya gaya ki agar purane account ki access nahi hai, to Shopify Support se contact karein. Shopify Help Center par jaakar AI chat box me concern type karein, prompts follow karte hue “I still need help” ya “chat with a support advisor” option tak pahunch kar advisor se domain removal ki request karein.
Technical note: “Domain” yahan store ke website address ko refer karta hai jo purane Shopify account se connected hai.
Outcome/Status: Thread me direct resolution nahi mila. Action item clear hai—Shopify Support ko reach out karke domain ko old/inactive account se remove karwana, phir naye account me add karna. Discussion abhi open/ongoing hai; koi alternate steps discuss nahi huye.
Hi @krishna1 !
If you no longer have access to your Shopify account where your domain is connected, I highly suggest that you reach out to Shopify support team so, they can further assist you with your domain and see if they can remove it on their end. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.