domain settings button doesn't apear

Deutsch Diskussion Technische Fragen & Antworten

Topic summary

Issue: The “Domain settings” button is missing; the store owner purchased the domain directly through Shopify (not via a third-party or transfer).

Findings: A staff member confirms the domain is managed by Shopify (screenshots provided), indicating it was bought within Shopify rather than transferred.

Next steps:

  • Contact Shopify Support for account-specific assistance.
  • Send an email from the same address used to log into the store and include the store’s myshopify.com URL for authentication.

Resources: A short video is linked showing how to contact Support; screenshots illustrate that Shopify manages the domain.

Status: Unresolved in-thread; resolution requires action by Shopify Support after authentication.

Summarized with AI on January 6. AI used: gpt-5.
2

Hey @danielrehman

You have reached the German community here but we can chat in English too, that’s no problem!

This domain is indeed managed by Shopify as you can see below. So because you purchased that domain in Shopify instead of transferring it, you will need to contact our support team who can take a closer :eye: .

31-45-b0g0p-cx2t7.png
31-45-b0g0p-cx2t7.png1590×1392 214 KB

To help you with this, please send an email to our support team as demonstrated in this short video here from the email address you use to log in to your Shopify store and enter your myshopify.com URL there as well. Once they have authenticated your account, they will be able to help you.

Hope that helps!