Domain settings button not showing shopify

Shopify Discussion

Topic summary

Problem: Several merchants can’t see “Domain settings” / “Edit DNS settings” in Shopify admin, blocking DNS edits needed to connect email (Zoho/G Suite) or change MX records.

Guidance shared (with screenshots): Go to Settings > Domains, select the domain, then use the Domain Settings menu (top-right) and choose Edit DNS settings.

Troubleshooting suggested: Update browser, clear cache, and try a different browser. Some users report hovering/clicking the domain does nothing even after these steps.

Noted cause from one case: The domain was originally purchased on a different Shopify store and later transferred; DNS must be managed from the original purchasing store/account.

Latest staff update: DNS can be edited in admin; if the domain was bought on another store, log into that store to manage DNS. If you lack access or still don’t see the option, contact Shopify Support via the Help Center for account-specific assistance.

Context: DNS controls domain records; MX records route email for services like Zoho/G Suite.

Status: Ongoing. Action items: Verify which store owns the domain, follow the UI steps, perform browser troubleshooting, and contact Support if the DNS option remains missing.

Summarized with AI on January 2. AI used: gpt-5.
2

Hey there,

Let’s see if we can troubleshoot this issue for you. Here’s a step-by-step:

  1. If you purchased and set-up your domain through Shopify, it will be listed under Settings > Domains.
  2. You should see the domain, with a blue icon and “Primary for Online Store” underneath it.

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  1. Hover over the domain and click to get into the Domain Settings page.
  2. From there, you can select Domain Settings in the top-right and it’ll produce a drop-down menu that will have Edit DNS settings at the top.

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If you can’t replicate these steps, can you let me know where it appears differently for you? I’ll keep an eye out for your response.