Hello, I am having the same issue with domain setting options not showing up? I have cleared my cache and tried other browsers and it is still now coming up. I need to change MX records so my email will work.
Topic summary
Problem: Several merchants can’t see “Domain settings” / “Edit DNS settings” in Shopify admin, blocking DNS edits needed to connect email (Zoho/G Suite) or change MX records.
Guidance shared (with screenshots): Go to Settings > Domains, select the domain, then use the Domain Settings menu (top-right) and choose Edit DNS settings.
Troubleshooting suggested: Update browser, clear cache, and try a different browser. Some users report hovering/clicking the domain does nothing even after these steps.
Noted cause from one case: The domain was originally purchased on a different Shopify store and later transferred; DNS must be managed from the original purchasing store/account.
Latest staff update: DNS can be edited in admin; if the domain was bought on another store, log into that store to manage DNS. If you lack access or still don’t see the option, contact Shopify Support via the Help Center for account-specific assistance.
Context: DNS controls domain records; MX records route email for services like Zoho/G Suite.
Status: Ongoing. Action items: Verify which store owns the domain, follow the UI steps, perform browser troubleshooting, and contact Support if the DNS option remains missing.