Don’t see payout

Topic summary

A merchant is experiencing confusion about payment timing for a recent order.

Main Issue:

  • An order was placed, but the merchant hasn’t received the funds yet
  • Uncertainty about whether payment is held until order fulfillment

Key Questions:

  • Does Shopify withhold payment until the order is fulfilled?
  • Should funds transfer directly to the Shopify Payments account immediately?

Status: The question remains unanswered with no resolution provided in the thread.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.

Someone has made an order recently but I don’t see that I’ve received the money. Do I not get paid until I’ve fulfilled the order? Should it not just go directly to my Shopify Payments account?

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