Hi, We’re a New Zealand Shopify store and a few of our customers are being charged double and sometimes triple transactions or pending charges in their bank account. These are a combination of payment types, Shopify Pay, PayPal, Afterpay, LayBuy etc There are no declined messages or errors in the p…

Hi @Sam_NZ , thanks for getting in touch! I’d love to gather a little more information here to better understand why this seems to be a commonly occurring experience for your customers. It’s true that typically when a customer is seeing multiple “charges” on their end for a payment that you only re…

Hi There, See recent screenshot below from a client of ours. This problem has been occurring for a year now (1 in 20 orders). Seems to be no fix to the issue. You are right the Pending charge does not drop after a day or 2, However this can cause peoples credit card to decline. We have orders of $5…

Hi June, No update to my query below?

Hi @Joshkiwi1 , thanks for following up and sorry for the delay. Without knowing the details of each transaction, it’s difficult to say exactly why your customers are seeing pending authorizations from time to time - apart from the fact that this is fairly common with online card payments. A couple …

We are also experiencing the same issue. NZ Shopify store, customers reporting that they have been double charged. One of the two charges shows as pending but then falls away after a few days (so customer isnt actually double charged). This does however cause concern from customers and ties up thei…

Hi @ThePartyRoom , I hope you’re doing well today! I definitely see how what you’re describing could be quite inconvenient for customers, though this is something we can and should expect from time to time when we’re accepting online card payments - or placing an online order ourselves. If it helps…

Hi, we are also a NZ Shopify store. We regularly have the same issue - 1 payment completed and another that sits in pending before disappearing. It’s actually quite frustrating to hear the same from different customers every week and to tell them it’s a quirk of the banks and will disappear. Can we…

Double and triple charges in Customer Bank Accounts on Shopify Store

Payments + Shipping & Fulfilment

Adster January 10, 2022, 1:28am 8

Could we pleas have a standard text from shopify explaining this that we can copy and paste when we have this happen with customers.

Thanks, Adam

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Double and triple charges in Customer Bank Accounts on Shopify Store

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