Issue: UPS shipping labels generated from Shopify are duplicating fields—company name appears twice in the return address and the customer name appears twice in the “To” address. Occurs only with UPS; other carriers not mentioned.
Context: Original poster checked Shopify shipping settings but found no place to adjust or remove the duplicated fields. Multiple merchants confirm the same behavior.
Evidence: An attached image shows the double return and recipient address on the UPS label (visual reference is central to understanding the formatting issue).
Suspected cause: One participant suggests it may be a coding bug, though no official confirmation.
Status: No solution, workaround, or official guidance provided in the thread. Issue remains open, with users seeking a fix or setting to correct the label formatting.
Hi there,
So this is happening with our labels printed from Shopify - a double company name on the return address and a double/weird printing on the customer’s name. Only with UPS.
I’ve gone in and looked at the shipping settings and can’t find anywhere I can adjust these fields.
Any suggestions on how to fix this? It looks horribly unprofessional.
Thanks for any and all help,
Anne
I also have this same problem. The company name shows up twice on the return address and the customer name shows up twice on the TO address. Please help.
Im having the same issue. It has to be a coding problem that no one wants to take the time to look into.
