Draft Order and Local delivery/Local pickup

Shopify Discussion
1

Hi community,

The store I am creating often use manual orders requested by phone and the product is free. The customer requests verbally which delivery method they would prefer.

Here is the problem. I cannot find an option to select delivery method - local delivery or local pick-up for a draft order. I would like the delivery method to be selected so it can sync with the local delivery app.

Is there something I have overlooked or is there any workaround?

Thanks,

Pat

2

Did you find a solution for this?
I also create a request (link) for the same problem.
Rds,
Alex

3

I’m looking for a solution to this as well. Customers want local pickup but the draft orders only have a field for shipping rates, which is very problematic. That issue could be resolved if the link in the notification email took the customers to the cart instead of the 2nd screen in checkout. This way a customer could choose a delivery method on the 1st checkout screen.

4

I am looking forward to the answer of the same question

5

I’m giving up on waiting for Shopify to fix this. Can anyone suggest a decent delivery app that doesn’t cost much? Thanks.

6

I’m also looking for this feature, we need to select local delivery or local pickup on manual/draft orders. Any suggested solutions appreciated.

7

I contacted Shopify Support Chat today to ask the same question as I want to choose “local pickup” when I create a draft order. Here was her response:

“That is currently not available, but hopefully it will be released with future updates. I am able to pass on your feedback to the developers to let them know that you are looking for this feature. The more people that ask, the greater the chances that it will be implemented!”

So if you haven’t done so already, contact them. Let’s flood them with this request so it gets added to future updates!

8

We have a workaround for this:

  • Set up a customer account for admin use e.g. Order Admin.
  • Place the order on the website as if you were the customer - enter the customer’s billing and shipping address at checkout and select Local Delivery or Local Pickup. (You will need a manual payment method activated to allow you to complete the order without paying by card.)
  • Go to the order in Shopify Admin.
  • Remove the Order Admin customer from the order and replace it with the real customer account.
  • Edit the email address to the real customer’s email address.
  • Resend the order confirmation email - this time it will go to the real customer.
  • Send invoice to the customer if necessary.
9

I also contacted the support chat today and got this:

“Thank you for waiting. Selecting a local pick up option through a draft order is currently not available, but hopefully it will be released with future updates. I am able to pass on your feedback to the developers to let them know that you are looking for this feature. The more people that ask, the greater the chances that it will be implemented. As a work around, you can set the shipping to custom rate and name it local pick up.”

Identical message. 9 months later.

10

Any update on this? Also would like the ability the split a pickup order for items that are available at different dates since you can only send one pickup notification.

11

They don’t read these threads. You need to contact them. This is what they told me last February:

“That is currently not available, but hopefully it will be released with future updates. I am able to pass on your feedback to the developers to let them know that you are looking for this feature. The more people that ask, the greater the chances that it will be implemented!”

12

I am a similar situation. Shopify has done some improvements to draft orders over the last months, but this isn’t here yet I’m afraid :(. Let hope they implement this soon.

13

Don’t hold your breath. They’ve been saying it is hopefully coming for 3-4 years now. It’s not going to happen.

14

:expressionless_face:

This would be such a helpful feature for our custom orders.