Hi, is anyone else having any problems processing payments for draft orders when collecting customers card details via telephone ?
Hi, @birdiefortescue .
Thanks for reaching out and bringing this to our attention.
We haven’t received any other reports of payments failing on draft orders at this time. Can you confirm if you’re still experiencing this issue?
If so, then it looks like we’ll need to access your account in order to identify and resolve this issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.
I noticed that you’re a new member of our Shopify Community! Once you’ve resolved this issue, we’d love to hear more about your store and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?