When I send an invoice to a customer via a draft order, they’re unable to edit their shipping address. How can I unlock this for them so they can edit? I sent myself a test invoice and I can edit the billing address but not the shipping address.
Thanks!
One of my customers told me the same thing. They needed to change their usual shipping address but couldn’t do it. So I had to go in and manually change it myself. Unless my memory is wrong, I thought customers used to be able to edit their shipping info via draft orders?
Have you heard an update about this? We are having the same issue.
I was just researching it as well.
We just upgraded to checkout extensibility, and are now having the same problem. Not sure why this simple option was removed?
I’m dealing with the same problem. It would be a great functionality to enable customers to change this later at the check-out.
Still no update from Shopify on this?
Hey, @rtejpar
At this point it’s not possible for customers to edit the Shipping address to the draft order(s) they received. I’d be happy to pass this feedback along to our development team for potential future implementation.
If there is anything else I can help you with, please let me know.
As a Shopify merchant since 2013, being able to email customers draft order invoices that allow them update their own shipping address at checkout as needed is a feature we sorely miss as well. Please bring it back!
Yes we need this! Can’t believe it is not possible!
still waiting for this feature.
Can we get an update on this? Still no change.
Been a while on this one but still an issue. So I figured out a workaround.
Pretty stupid but that’s Shopify for you.
Thank you SO much for that! Yes, it is stupid.
Did you use this at the customer level or Company level? I tried this solution and it won’t let me save a shipping address in a company profile that is not complete. I also don’t see a way to have more than one shipping address configured on the profile.
@Dirk We’ve discovered an additional issue related to this. We recently sent a customer an invoice with their default address pre-populated in the invoice. This particular customer has a different billing address than their shipping address (because they moved recently). When they completed the checkout, the shipping address for their order was changed to their billing address.
As mentioned here, the customer does not see the shipping address during checkout on a draft order, so it was unclear to them that this occurred (aside from double checking the order confirmation email).
Hello @LuckyBird
This is by design for draft order invoices. Shipping address is usually locked because draft order has shipping rates, taxes and delivery options associated with that address. An easy solution is to send the invoice without shipping details selected at first, or ask the customer to check out using a cart/permalink instead of draft order, so they can edit their shipping details while checking out. Several merchants are also using cart links created by apps that allow for flexible self checkout editing.