Draft Order Invoice - Can't Edit Shipping Address

Shopify Discussion

Topic summary

Merchants report that customers cannot edit shipping addresses when checking out via draft order invoices, though billing addresses remain editable. Multiple users confirm experiencing this issue, with some noting it appeared after upgrading to checkout extensibility.

Current Status:

  • Shopify staff confirmed the feature is not currently available
  • No official timeline provided for implementation
  • Development team has received feedback for potential future updates

Workaround Discovered:
One user shared a manual solution:

  1. Navigate to customer profile in Admin
  2. Add a new default address (even incomplete with just state/country)
  3. Delete or keep old address as needed
  4. Create draft order using the new default address
  5. Customer can then enter their actual address at checkout (despite a “review address” error appearing)

Community Response:
Long-time merchants express frustration, noting this was previously a standard feature. The discussion remains unresolved with users still seeking an official fix from Shopify.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

When I send an invoice to a customer via a draft order, they’re unable to edit their shipping address. How can I unlock this for them so they can edit? I sent myself a test invoice and I can edit the billing address but not the shipping address.

Thanks!

4 Likes
2

One of my customers told me the same thing. They needed to change their usual shipping address but couldn’t do it. So I had to go in and manually change it myself. Unless my memory is wrong, I thought customers used to be able to edit their shipping info via draft orders?

2 Likes
3

Have you heard an update about this? We are having the same issue.

2 Likes
4

I was just researching it as well.

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5

We just upgraded to checkout extensibility, and are now having the same problem. Not sure why this simple option was removed?

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6

I’m dealing with the same problem. It would be a great functionality to enable customers to change this later at the check-out.

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7

Still no update from Shopify on this?

8

Hey, @rtejpar

At this point it’s not possible for customers to edit the Shipping address to the draft order(s) they received. I’d be happy to pass this feedback along to our development team for potential future implementation.

If there is anything else I can help you with, please let me know.

1 Like
9

As a Shopify merchant since 2013, being able to email customers draft order invoices that allow them update their own shipping address at checkout as needed is a feature we sorely miss as well. Please bring it back!

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10

Yes we need this! Can’t believe it is not possible!

11

still waiting for this feature.

12

Can we get an update on this? Still no change.

13

Been a while on this one but still an issue. So I figured out a workaround.

  1. Go to customer profile in Admin
  2. Edit Addresses
  3. Add new address > Just select a state and country > Save
  4. Set new address as default
  5. Either leave old address or delete if no longer relevant.
  6. Create Draft order and it will use the default address. It will also show a “review address” error but wont stop you sending to customer.
  7. Customer will be able to enter new address at checkout now.

Pretty stupid but that’s Shopify for you.

14

Thank you SO much for that! Yes, it is stupid.

15

Did you use this at the customer level or Company level? I tried this solution and it won’t let me save a shipping address in a company profile that is not complete. I also don’t see a way to have more than one shipping address configured on the profile.