Draft Order Update - Local Pickup not showing up consistently

Topic summary

A user reports that local pickup options are not appearing consistently in Draft Orders, encountering an error message requesting a complete customer shipping address. They expected local pickup to work regardless of address formatting.

Clarification provided:

  • Local pickup is available for the online store, not Draft Orders
  • The feature announcement may have been misunderstood

Status: The issue stems from a misunderstanding about feature availability. A team member is seeking to identify where the confusion originated to provide better clarification.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.

Hi!

Love boring updates! I was super happy to hear that local pickups are now part of Draft Orders. However, it seems like it is not triggered automatically with the main error popping up “If you’re not seeing all your rates, add a customer with a complete shipping address.” Hopefully the dream of local pickups are present irrespective of how the address is formatted.

Hello - local pickups are available with the online store, not draft orders. Can you let me know where you’re seeing this announcement and I can try to clarify for you?