Dropshipping issue on my Shopify page where vendor doesn't ship to a specific country

Shopify Discussion
1

Hi guys

So I’m trying to dropship a product from AliExpress and it can ship the product to most locations but Germany, for example, the vendor site says “not able to ship to this address”. However in my Shopify Web Page it doesn’t say “Shipping not available” meaning that customers can purchase the product if they live in Germany but the vendor does not ship here. How the hell do I resolve this issue and why is it not automated somehow? I am using Zopi to automate the dropshipping products on my shopify web site.

I tried to order from my own web site and I’m stuck wondering where the order will go or I’m assuming the customer won’t get the product but they still paid?

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Can someone please explain how this process works and how can I resolve this?

Any advise or help would be appreciated.

2

I don’t think the shipping rate on the checkout page is integrated with Zopi app. You can check the availability of shipping to the target county when importing products in Zopi.

Alternatively, you can use our app JsRates to display real-time shipping rates for AliExpress products - you will need third-party carrier-calculated shipping activated on your store to display rates at checkout. Please reach out to our support team for setup assistance.

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3

I believe you would want to edit your Shipping Profiles.

Go to Settings > Shipping and delivery. You as the store owner / admin decide who you will ship to, which products will ship to which countries, etc. The Shipping section controls what shipping methods you allow to your user.

This will help if you’re not familiar with that section: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/shipping-profiles/setting-up-shipping-profiles

For your second question, the only one that can answer that is the person that ships your products. I would contact them to ask. If they said they don’t ship to Germany, then I would assume they will not ship to Germany, so it would make sense to contact the customer to let them know what happened and refund the order, or offer an alternative option (ship somewhere else first, then to them). But good to check with your supplier first to confirm.

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