A Shopify store owner is experiencing issues with automatic e-book delivery after customers complete purchases through Razorpay. Customers receive payment receipts but not the digital product download links.
Current Setup:
Product configured as digital download
Razorpay integrated as payment gateway
Payments process successfully
Only payment receipts are being sent
Suggested Solutions:
Install Shopify’s native Digital Downloads app or third-party apps like SendOwl or Big Download to handle automated delivery
Verify the digital product is correctly linked in Shopify settings
Check if Razorpay-Shopify integration is properly triggering order confirmation emails
Troubleshooting Questions Raised:
Does Razorpay redirect to Shopify’s official thank you page after payment?
Are orders being created in Shopify with non-pending payment status?
Have alternative digital delivery apps been tested?
The issue remains unresolved, with the store owner confirming initial suggestions haven’t worked.
Summarized with AI on October 31.
AI used: claude-sonnet-4-5-20250929.
I’ve set up a Shopify storefront with an e-book as my main product. I’ve integrated Razorpay for payment processing. The issue I’m facing is that after a customer makes a purchase, they only receive a payment receipt but not the actual e-book download link in their inbox.
I want the e-book to be automatically delivered to the buyer’s email after successful payment.
Here’s what I’ve done so far:
Set up the product as a digital download
Connected Razorpay as the payment gateway
Tested the checkout process, and the payment goes through successfully
However, only the payment receipt is sent—there’s no email with the e-book
Could this be an issue with Shopify’s digital download settings, Razorpay’s integration, or something else? How can I fix this so the e-book is automatically emailed to customers after they complete the payment?
Would really appreciate any guidance or step-by-step solutions.
To automatically deliver the e-book after a successful purchase, you’ll need to use a Shopify app like Digital Downloads or SendOwl, which will handle the delivery of digital products. Shopify’s native Digital Downloads app should allow you to attach a download link to the order confirmation email. The issue could be with the integration between Razorpay and Shopify not triggering the email automatically. Check your Shopify settings to ensure the digital product is correctly linked, or try using SendOwl for a more seamless experience with digital deliveries.
Hey, Thank you so much for the response! I’ve tried all the above steps and somehow it’s still not sending out the download link once the payment is done. Any other suggestions as to what I can try and do to fix it?