Earlier today i enabled 2 factor authorization, and now I can't log into my store

Shopify Discussion
1

Today i had a notice that 2 factor authorization was enabled on my account and i had to get google authenticator to authenticate my account. I did it and it worked.

This evening I went in to the store, and it said i had to enable 2 factor authorization - but it didn’t give me the option to use the google authenticator app or to enter the codes i had saved before – it took me to the select my stores page; when I click it says my store page doesn’t exist. (edited this to add clarification)

My website is still working; i just can’t access the admin pages :disappointed_face: <<< - added this line for clarification too.

HELP

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2

hey @Mythos follow these steps

  • Incorrect Store URL – Ensure you’re using the correct Shopify store URL (e.g., yourstore.myshopify.com).

  • Account Suspension or Deactivation – Check your email for any Shopify notifications about account issues.

  • Two-Factor Authentication (2FA) Issues – Try clearing your browser cache or using a different browser to log in.

  • DNS or Domain Issues – If you have a custom domain, check your domain settings in Shopify Admin.

  • Contact Shopify Support – If the issue persists, contact Shopify Support for further assistance.

3

Hi @Mythos ,

It looks like you’re facing an issue with Two-Factor Authentication (2FA) on your Shopify store. Here are a few troubleshooting steps you can try to resolve the problem:

Clear your browser cache & cookies
Use an incognito/private browsing window
Try accessing your store from a different device or browser
Disable any browser extensions that might be interfering
Check your email for any security alerts or notifications from Shopify

If the issue persists, I recommend visiting the Shopify Help Center to start a chat with support or request a callback.

Let me know if you need further assistance!

1 Like
4

Thank you and i’ll try these steps.

5

Thank you and i’ll try these steps. My store is still up and running; i just can’t access the admin portion.

6

Thank you. I updated my original post with some more details I appreciate your info and am trying all the things now.

My store still works, i can’t access the admin on my phone or computer :disappointed_face: