Ebay Mapping Has Frozen for 2 days. Help please!

Shopify Discussion
1

Hello fellow Shopify users,

I need some advice on fixing this issue.

In the Ebay sales channel, I have gone to ‘Publish’ and clicked ‘refresh’ like I have done on many occasions.

However, this time when it says “Hang tight, we’re mapping your Shopify products” and it shows the progress bar stuck on 45%. It has been like this for 2 days now.

I have cleared the cache and deleted the cookies, updated the computer, used another computer etc. and still no joy.

Has anyone else experienced this and found a fix?

Thanks,

Will

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Hi Will!

It’s probably best to open a technical request with the eBay App developers. They have a dedicated page: https://connectebay.zendesk.com/hc/en-us/requests/new

They could look into the logs.

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Thank you Nick

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Hi Nick,

They have already got back to me and fixed it!

Thanks again,

Will

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@WillBWS
Excellent!