We recently upgraded our integration with Farfetch. And we noticed that after the integration, all new orders from their platform can’t show the sales channel as Farfetch. How to fix this?
Topic summary
Issue: After upgrading the Farfetch integration, new incoming orders no longer display the sales channel as “Farfetch.”
Context: The user expects orders originating from the Farfetch platform to be labeled with the Farfetch sales channel for accurate identification and reporting. The problem began immediately after the integration upgrade.
Evidence: An attached screenshot (order details UI) appears to show the Sales Channel field not reflecting Farfetch for recent orders.
Request: Guidance on how to fix the configuration/mapping so the Sales Channel populates as Farfetch for new orders.
Status: No solutions or follow-ups provided yet; the question remains open with key uncertainty around the correct post-upgrade configuration or mapping changes needed.
