Editing Content of Order Confirmation Email

Store Design
,

Topic summary

A user seeks help editing the HTML content of their store’s order confirmation email, specifically wanting to customize it for an “AirOut Starter Set” product. They lack coding experience and need assistance implementing:

Desired customizations:

  • Personalized greeting with customer’s first name
  • Order number variable
  • Personal message from founder (Bettina)
  • Clickable email link (hello@airout.co)
  • Clickable WhatsApp link (+44 7874 482748)
  • Multiple line breaks and specific formatting

Technical challenge: The user’s provided email content appears corrupted or reversed in parts (text displays backwards), suggesting potential encoding or copy-paste issues that will need resolution alongside the HTML implementation.

The request remains unanswered with no solutions or guidance provided yet.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I want to edit the content of the Order Confirmation email. I understand this is done inside the code. My desired email content is below. Because it has some line breaks and an Email and WhatsApp link I am struggling to do it myself without coding experience. Can anyone help?

Subject: AirOut Starter Set - Order Confirmation

Hello ,

Thank you for joining us as an early adopter of AirOut.

Your order <#0000> is now confirmed.

I am so excited about this product and the positive impact we will have on reducing household food waste!

Our pre-orders sold out in just a few hours!

Our next shipment is expected by mid February at which point your AirOut Starter Set will be dispatched. I will send you another email as soon as it’s with our courier.

If you have any questions or feedback, you can reach us either by Email (hello@airout.co) or WhatsApp (‪+44 7874 482748‬)

Thank you for your patience and support. I can’t wait to continue this journey with you.

Lots of love,

Bettina xx

AirOut Founder