Until recently, Shopify had the functionality to have a photo and bio details for each member of staff. This was available through Settings > Users and could be edited.
We used it on our store to add a little personalised content next to different staff authors on blog posts. That Staff Bio content is still showing on our site, but nowhere in the Merchant Portal can it be edited or managed.
The Help Center content is simply incorrect since User Roles were introduced. It’s not available in Users, nor is it on each User Profile. I’ve had a support chat and the member of staff is simply unaware of the feature and can’t understand the problem.
Can anyone shed any light on this? I feel like I can’t be the only store admin out of 5.6 million people to have come accross this problem.
Please, no replies about apps that can provide this functionality. I’d like to stay on topic as this is a feature of Shopify that appears to have disappeared or to have been overlooked.
Did you ever find a solution for this? So frustrating, I cannot find it either. Well I guess it is you and me out of 5.6 million people?!
Unfortunately no, a long support chat with Shopify did not end in a good solution. It was difficult to convince first-line support that the feature had ever existed, but the development team ultimately confirmed that the feature had been deprecated as part of the user roles update. The staff bios appears to have been collateral damage and I left with the impression that it was overlooked when that update was built. It seems that the whole Shopify blogging feature - which has always been somewhat neglected - is far from a priority in the current development scheme.
9 mos after your o.p. it seems even ChatGPT, the internet and Sidekick were unaware of this change. I spent a few hrs last nite sleuthing in my theme code and after I replied to you, I finally got this from Sidekick:
“Look at this line in the code you just shared:
{%- if article.user.bio != blank -%}
{{- article.user.bio -}}
{%- endif -%}
The author bio is being pulled from article.user.bio - this is the old Shopify staff bio field that used to be editable in Settings but was removed!
The bio content is stored in your Shopify database tied to your user account, not in the theme code itself. That’s why you can’t find the actual text when searching the theme files.
Since Shopify removed the ability to edit staff bios in the admin, your options are:
1. Hide it using theme settings (which you already found - totally valid solution)
2. Remove the code block entirely - delete or comment out the section in main-article.liquid that displays article.user.bio
3. Contact Shopify Support - they might be able to clear the old bio data from your user account in the database
The easiest solution is honestly just to keep it hidden via theme settings. The bio data is orphaned in Shopify’s system with no way to edit it through the normal admin interface.”
Posting this so hopefully it saves another store owner some time. Thanks for your reply.