Hi @Exchangellc , welcome to the Shopify Community.
Thank you for reaching out to us about this. I just want to make sure you have submitted the other required information for verification. Did you enter your SSN also? If not, your EIN number will not verify without the SSN also verified. If you have submitted both required information, please contact our support team directly so they can look into this for you. Write “advisor” in the chat, and follow the prompts to be added to our support queue.