I did enter the SSN along with it, and I am on the help page talking with Jeff as we speak.
Topic summary
EIN verification is blocking Shopify Payments for new LLC stores, with an on-screen prompt preventing checkout/transactions. One merchant confirmed the EIN is correct with the IRS.
Key requirement and next steps:
- EIN verification also requires submitting an SSN; without SSN, EIN won’t verify. If both are submitted, contact Shopify Support via chat, type “advisor,” and follow prompts for escalation.
Experiences shared:
- Several report frozen accounts and inability to launch or accept payments for days (e.g., 8+ days, since Aug 5), with chat-only support and vague status updates (“team is working on it”) and no document requests.
- One case was resolved after ~12 days. Early responses were inconsistent until a new agent explicitly escalated the ticket.
Practical advice:
- Contact support daily, ask for escalation, and look for consistent information indicating active handling.
- Clearly communicate financial impact (e.g., significant daily revenue loss) to help expedite review.
Status and open questions:
- Mixed outcomes: one resolved after escalation; others still awaiting action. No official explanation for why EIN fails despite being correct. The thread remains open/ongoing.