Ella Theme Menu Not Working/ella模板主页无法显示导航栏菜单内容

简体中文 讨论 Shopify 应用

Topic summary

A user is experiencing a critical issue with the Ella Shopify theme (version 6.5.2) where the main navigation menu displays correctly in preview mode but disappears when the theme is published live. Only the shopping cart icon remains visible to customers.

Key Details:

  • Theme works fine in preview
  • Menu completely missing on live site
  • Store is ready to launch but blocked by this issue
  • User has included screenshots showing the problem
  • Urgent assistance needed as customers cannot navigate the site

Status: Unresolved, awaiting troubleshooting help to identify why the menu fails to render in production while working in preview mode.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
1

Hi, I am using the Ella Shopify theme 6.5.2 and the main menu is not working when publish the theme, BUT is ok for previewing. I can’t figure how to get my menu to show and I need help ASAP because my theme is waiting to live and customers can’t see a main menu when publish the theme. The only thing that shows is the shopping cart. My store is: ZENOTTIC Eyewear https://www.zenottic.com/
Thanks

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你好，我现在使用的是 shopify ella 6.5.2 模板 出现问题：预览状态下可以显示导航栏菜单内容，但是一旦发布模板，导航栏菜单内容没有显示！ 麻烦尽快帮我查看一下，问题到底出现在哪里？？！！！！紧急！！！！！！！！
多谢！！！！！！