Email Automation for Customers Almost a Year After Purchase

Shopify Discussion
1

Hi!

I want to be able to email my customers about 343 days after their order when certain items were purchased.

Here is the scenario - I own a party and gift store and people come in to purchase balloons. Many people order on the day of or the day before their event, so I want to be able to send an email about 3 weeks before their event comes around the following year.

Unfortunately, email automation for customers is currently capped at 90 days BUT I can create a customer segment that allows me to email them 343 days later (thanks to another commenter on another post)

orders_placed(since: -343d,until: -342d) = true

This segment shows all customers who ordered 343 days ago and the segment changes each day.

Here is my issue - how do I automate this customer segment into an email workflow so that when a specific group or collection of products is ordered (must include balloons) it emails daily instead of me having to manually email the customer segment daily and how would I add the products purchased into the flow?

thanks so much in advance!

2

Hi @heypartypeople ,

I’ve confirmed with Shopify Support that currently there is no option to set up automated emails for specific customer segments within Shopify’s email automations. I was told that the more merchants share this feedback, the higher the priority it will be for the development teams to add this to their roadmap.

Leaving my comment here as an FYI and to encourage others to like this thread in order to hopefully speed up this feature’s implementation :crossed_fingers:

Cheers,

Vivien