Email automation: need help with welcome email

Shopify Discussion

Topic summary

Goal: Send a welcome email only to first‑time customers exactly 6 days after their first purchase using Shopify Email automation.

Issue: Customers placing a second order are also receiving the email. The current flow checks “number of orders equals 1,” which still triggers after subsequent orders because the automation starts on “order created.” The user considered changing the condition to “does not exist,” but doubts it will solve the trigger problem. A minor UI bug shows “.1” after “does not exist.”

Context: User wants to keep this specific flow in Shopify Email automation (uses Klaviyo for other emails).

Suggestion offered: Use a third‑party tool (ShopFlex) with a shared workflow template to target new customers. A link and screenshot were provided.

Assets: Multiple screenshots illustrate the Shopify automation setup and the suggested ShopFlex workflow; they are central to understanding the proposed configurations.

Status: Unresolved. No confirmed solution using native Shopify automation was provided. Key open question: How to restrict the automation to first‑purchase customers (and schedule for +6 days) without triggering on later orders.

Summarized with AI on February 5. AI used: gpt-5.
1

Hello,

I’ve tried to create an automation for welcome emails and this is what I first got:

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I wanted to send these emails to those who were recent clients, 6 days after their first purchase. However, it seems clients on their 2nd order are also receiving it. I think it is because of the 3rd check (number of orders) being equal to 1. So, instead I was thinking of changing that to “Does not exist” like so:

frannn_1-1667828674306.png
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the .1 after “does not exist” is a visual bug.

I still don’t think it will work correctly, cause the first step to all of this is creating a order… but if number of orders for the initial logic is 1 and new and older clients are still receiving the email, what can I do?

TLDR: How to automate emails so only new clients receive it 6 days after their first purchase

2

Hey, I’m using shopify’s email automation for this specific email.

3

We use Klaviyo for other types of email, but this one specifically we’d like to make with shopify’s automation

4

Hello Frann,

You can use ShopFlex to solve your problems.

You can directly use the template below to retrive the new customers.

https://ap.shopflex.io/published-workflow/52m0arm5zh

ShopAutomation1_1-1668067387155.png
ShopAutomation1_1-1668067387155.png1917×841 59.3 KB

Happy to help if you have more questions regarding automation workflow.