Email confirmation as manual payment is approved

Payments + Shipping & Fulfilment
1

Hi,

I am wondering how to automatically send a second “order confirmation” email as the manual payment has been approved?

Currently, an order confirmation email is sent to the customer (only) as the customer completes the order but is not notified when the manual payment has been approved.

Thank you in advance!

2

Hi @Isak4 ,

You can add a recipient for new order notifications :

  1. From your Shopify admin, go to Settings > Notifications.
    In the Staff order notifications section, click Add recipient.
  2. From the first drop-down menu, select the email address for the notification from the following options:
  3. Select Email address, and then enter a new email address that you want to send the order notification to.
    Select a staff to send notifications to their email.
    If you want to create notifications for orders from a particular POS location or from the web, then select a location from the list. You can select All to create notifications for all orders. To add notifications for more than one specific location, you need to create them as separate order notifications.
  4. Click Add an order notification.

After you’ve set up a new order notification for an email address, you can test it by clicking Send test notification.

I hope this helps.

3

Hi @AvadaCommerce ,

Thank you for your kind reply!

Rather than emailing the staff when an order has been placed I am looking to send a second “order confirmation”/“payment approved” email to the customer so they know that their payment has been approved (manually).

Currently they receive an email when they have placed an order, but not when their payment has been approved thus leaving them uncertain if their payment was correctly received by us.

I hope this is more clear :slightly_smiling_face:

4

Did you ever resolve this? Same question here…

5

Also letting @Shopify_77 know that I would want this functionality..

6

Hello! Any update on this? Looking for the same answer! Thank you in advance!

7

Hello there! Any news on this matter? Looking for the same answer! Thanks in advance!

8

Hi, all!

Thank you for contributing to the thread.

At this time, this is not a native feature within the admin. I understand the importance of implementing this feature, so I’ve gone ahead to share your feedback with our product development team.

Please keep our Shopify Changelog on hand to stay up to date with new features that launch on the platform.

Thanks!

9

Seriously looking forward to this feature. Thanks

10

Looking for the same feature

11

Hey, @pavelDM

You can use third-party apps from the Shopify App Store to automatically send a second “order confirmation” email when a manual payment has been approved in your Shopify store.

Some popular apps that can help with this include: Order Automator, Zapier, Smart Notifications

These apps allow you to create custom workflows and send emails based on specific triggers. Let me know if this helps!

12

Why do we have to pay some certain apps for a simple feature that Shopify is supposed to integrate?

I don’t know how difficult it is to make customers receive a payment confirmation email once their manual payment order is marked as paid.

13

Dear shopify, Still awaiting this feature.

14

it’s really a bit ridiculous that shopify doesn’t support some simple functions. every other shop system is further ahead. i really have to say that the only thing shopify does for you is the hosting.

15

I am really frustrated this feature does not exists.

16

So we figured out a way to do it for us. Since every payment we obtain, we manually check and then manually confirm the payment in the system, we have this flow going:

pavelDM_0-1733741798896.png
pavelDM_0-1733741798896.png1058×327 20.9 KB

Once, we manually confirm that the payment is done, customer receives an email.

Hope it helps.

17

Oh my!

You must be an angel. This just worked! This is something I’ve been bugging Shopify about for years and they’ve been unable to do anything about it.

You’re amazing! Thank you so much!!!

18

Hey everyone,

We’ve been working on Approovly

Our app has the ability to send staff and customer email notifications after approving/declining an order. You can also redirect customers to your storefront by customizing order approval email.

We’re also working on flows for returns & exchanges and customer accounts. You can find us in the App Store here: https://apps.shopify.com/approovly-app

Feel free to reach out if you need help setting up or have questions or suggestions: hello@achieveapplabs.com

19

The problem of this methoid is that people have to accept marketing emails otherwhise shopify dont send this mail out.

20

We have created a Shopify Flow template that covers this: https://admin.shopify.com/apps/flow/editor/templates/019b28b1-ea0e-7c0a-8338-29983a7f8ec2