Email Connection Help

Topic summary

A user migrated their domain from Wix to Shopify and is experiencing email delivery issues with their GoDaddy-hosted email. They have attempted to resolve the problem by:

  • Updating MX records
  • Adding a new TXT record

Despite these changes, error messages persist and emails are neither sending nor receiving.

Suggested Solution:
Another participant noted that DNS propagation typically requires 24-48 hours to complete after making DNS changes.

Status: The issue may still be unresolved, pending DNS propagation time.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.

Hello,

we recently switched our domain over from Wix to our new site on Shopify and now my email isn’t receiving or sending messages. We tried updating the MX records and it doesn’t seem to be working. Can you help? The email is hosted on GoDaddy. It said to input a new TXT record which we did and still receiving error message.

Hi,

I hope you solved the issue. Sometimes DNS Propagation takes 24–48 hours for DNS changes to propagate.

Thank you.