Hello, i was testing out my email campaigns and noticed my emails are sending from an address with a bunch of numbers. I’m not sure how to fix this and any help would be greatly appreciated. I will buy coffee or tip whoever can help me resolve this issue thank you! I’ve attached a screenshot of the error page.
Topic summary
Issue: Emails from a campaign are being sent from an address with a string of numbers instead of the intended domain, suggesting an email domain verification/authentication problem.
Evidence: An error-page screenshot was attached and appears central to diagnosing the issue.
Guidance shared: A link to Shopify’s official guide on authenticating sender email was provided (Shopify Help Center: authenticate your email).
Context: “Authenticate” in this case means verifying the sender so emails display the correct address and improve deliverability.
Actions/next steps: Follow the Shopify guide to complete the authentication process for the store’s email sending setup.
Status: No confirmation of a fix or resolution yet; the discussion remains open pending implementation of the guide or further troubleshooting.
Hey @solattic !
I’m not an expert on this myself to be able to help you out directly, but I just wanted to share Shopify’s guide for authenticating if you haven’t already seen this: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email#authenticate