Hi all, I recently registered my new domain through Shopify and have set up Zoho as my mail provider. When I try and add the required MX records to my domain I receive the following error: “Email forwarding is not allowed for this domain” Any help is much appreciated! [aquick911_0-173470691439…

This is what I was told on 12/22… 15:25 Manuel R (Support Advisor): I appreciate your patience as I looked into this. After connecting with our specialized team, I learned that our domain host is performing server maintenance today. This is leading to some unexpected issues that we’re working to re…

I’m having the very same issue, I cannot add any MX record nor setup third-party email hosting (Google Workplace). Very annoying, I wish I had bought the domain on Google Workplace instead…

Talking to shopify support right now, I will update all of you! :smiley:

Did they come back with anything?

I have the same issue with Google Workspace.. do you have a solution?

I have an update. After talking to somebody using Shopify Support, I received a reply saying that my issue was fixed, and I just added the MX record without any error. In summary, get in contact with Shopify Support, they will try to fix it, if they can’t, they will open an internal ticket and then…

Thank you for the update! I will contact Shopify Support, just via the chat correct? Merry Christmas!

I am experiencing the same problem. I have been chatting with support for an hour and they aren’t even aware of the issue. I can add the TXT manually, but the MX is displaying the same error. Nobody in support appears to know how to add a record from their end, or they aren’t allowed to. [2024-12…

Email Forwarding - Email forwarding is not allowed for this domain

Technical Q&A

CleniQ December 24, 2024, 7:03pm 19

Any update ?

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Email Forwarding - Email forwarding is not allowed for this domain

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