Hey guys,
They had to escalate my case to technical support. They were ultimately able to solve my issue, however the did confirm that this feature was “removed”.
sonit you’re facing the same issues contact support so they can enable it for your domain.
I quoted Rocketr in my chat to them and they confirmed. See below…
08:47 AQ: “Starting December 2024, the Email Hosting & Forwarding feature has been disabled for all new domain purchases.”
Yarii (Support Advisor): Yep, that is correct, there was a recent update on Shopify’s end. So, what will happen is that, our Technical Team will re-enable the Email Hosting & Forwarding feature for you.
08:57 Yarii (Support Advisor): this change was made as part of an update to streamline services and improve overall performance. However, I recognize that this has created challenges for many users, including yourself. Rest assured, I have noted your request for an urgent update with our Technical Team, and they are aware of the importance of resolving this matter quickly. While I can’t provide a specific timeline for when the feature will be re-enabled, I encourage you to keep an eye on your inbox for any updates from them.
Yarii (Support Advisor): As of now, there hasn’t been a definitive announcement regarding whether Shopify will re-enable the Email Hosting & Forwarding feature for all new domains in the future. The recent update appears to be part of a broader change, and while the Technical Team is working on resolving specific cases, but yep, this feature will be re-enabled back soon. Our team is just updating this for a better and efficient way.