Hi all, I recently registered my new domain through Shopify and have set up Zoho as my mail provider. When I try and add the required MX records to my domain I receive the following error: “Email forwarding is not allowed for this domain” Any help is much appreciated! [aquick911_0-173470691439…

Thank you for the update! I will contact Shopify Support, just via the chat correct? Merry Christmas!

I am experiencing the same problem. I have been chatting with support for an hour and they aren’t even aware of the issue. I can add the TXT manually, but the MX is displaying the same error. Nobody in support appears to know how to add a record from their end, or they aren’t allowed to. [2024-12…

Hey guys, They had to escalate my case to technical support. They were ultimately able to solve my issue, however the did confirm that this feature was “removed”. sonit you’re facing the same issues contact support so they can enable it for your domain. I quoted Rocketr in my chat to them and the…

My case was also escalated to more experienced technical support. Long-story-short they’re working on a platform level fix for this, so it’s going to require a fix, testing, and a major unscheduled deployment. So here’s what I did… Change you Shopify name servers to use CloudFlare, and then host all…

Shopify created an internal ticket for me, but no further update.

Same I’ve got the same issue they escalated my situation 2-3 days ago still nothing

don’t worry, they fixed the problem for me

Shopify fixed the issue for me!

Email Forwarding - Email forwarding is not allowed for this domain

Technical Q&A

rocketr December 27, 2024, 3:16am 27

have they re-enable the feature for you yet ?

no more update or information about it yet on my side.

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Email Forwarding - Email forwarding is not allowed for this domain

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