Hi, Zendesk failed to authenticate my email forwarding credentials from Shopify.
Does anyone encounter the same problem as mine? Please help me fix this error.
Topic summary
A user is experiencing authentication failures when attempting to set up email forwarding from Shopify to Zendesk. The error prevents proper credential verification between the two platforms.
Current troubleshooting attempts:
- Another participant suggested whitelisting email addresses on Zendesk’s side
- The original poster confirmed they can access an “allowlist” feature in their settings
- A follow-up question asks whether adding Shopify to this allowlist might resolve the authentication issue
Status: The discussion remains open with no confirmed solution yet. Multiple screenshots were shared showing the error messages and settings panels, which appear central to diagnosing the problem.
Hi Mark,
Is there a way to whitelist email addresses on Zendesk’s side?
@Liam What I only see is allowlist.
Can you add Shopify to the allow list?