Hello, I enabled my email to be forwarded using an email I have now set up in G Suite, I have set up Suite so it’s linked to Shopify but I’m still getting emails forwarded to my outlook email and not through to gmail/G Suite.
I have tried several times to disable this through the Manage page but there is not option regarding forwarding (only the option to totally disable G Suite with my domain).
Does anyone know how to deactivate email forwarding in another way? I am missing emails when things land in my personal mailbox. Thank you!
Hi @Dan1001
In order to update the email forwards you created within Shopify, you’ll actually just need to delete the old email paths you set up and add new ones! To do so just follow these steps:
-
From your Shopify admin, click Online Store, and then click Domains.
-
Click the name of the domain you set up email forwarding for.
-
Next to each email you’ve created, you’ll see a little trash icon, click that to delete the old email forwarding paths.
-
Then click Add an email address.
-
In the New email address text box, enter the email address you had previously created for your custom domain.
-
In the Forwards to text box, enter your updated email address.
-
Click Add email forward.
If you don’t see the delete icon, you can try on different browsers.
If it still does not work, you can contact Shopify Support here.
If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions!