Email fowarding

Shopify Discussion

Topic summary

A user is experiencing issues with email forwarding after transferring their domain from Namecheap to Shopify. The dropdown menu for setting forwarding addresses is not appearing, and the domain settings appear incorrect.

Troubleshooting steps suggested:

  • Verify DNS records in Shopify Admin under Settings > Domains
  • Check and edit MX (Mail Exchange) records to match email provider requirements
  • Ensure domain is fully connected to Shopify with no pending verification
  • Allow 24-48 hours for DNS updates to propagate
  • Contact Shopify or email provider support if issues persist

Current status: The issue remains unresolved. Screenshots were provided by the original poster to illustrate the problem, though the text appears garbled in the conversation thread.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
2

Hi Keith,

It sounds like the email forwarding settings might be affected by the domain transfer, which can sometimes cause issues with DNS and forwarding configurations. Here are some steps to troubleshoot and potentially resolve the problem:

Solution1. Check DNS Records for Email Forwarding:

  • Log in to your Shopify Admin and go to Settings > Domains.
  • Click on your domain to view the DNS settings and ensure that the correct MX (Mail Exchange) and forwarding-related records are in place. For example, if you’re using Shopify’s email forwarding, you’ll typically need specific MX records provided by Shopify or your email provider.

  1. Review and Edit MX Records:

    • If the MX records were not transferred correctly, you might need to edit them. Go to Settings > Domains and look for any “Edit DNS” or similar option.
    • Confirm that the MX records match those required by your email service provider (e.g., Google Workspace, Namecheap Email Forwarding, or another service).
    • Save changes and allow some time for DNS updates to propagate, which can take up to 24-48 hours.

  2. Verify Domain Connection:

    • Make sure your domain is fully connected to Shopify. In Settings > Domains, confirm there’s no indication of pending verification or error messages. If there is, try re-verifying the domain connection.

  3. Contact Shopify or Email Provider Support:

    • If the drop-down to set forwarding addresses still isn’t visible after checking DNS and MX settings, Shopify or your email provider’s support can help pinpoint any setup issues.
    • They can check if the domain transfer from Namecheap affected your forwarding settings or if additional setup is required on Shopify’s end.

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