Email from Trouble verifying your account

Shopify Discussion
1

Hi

I have received two of these emails in regards to verifying my account. I have already done this and my shop has been running for a few yrs now. Is this a legit email? I don’t want to click the link and login through it as not sure if it is a scam or not?

thanks

kelly

2

Hey, @Kiki_the_hippie !

Thanks for sharing your concern here.

It seems like you have already done your verification however you’re concerned you have also received a phishing email.

To have this email reviewed further, we ask that you share it to our Safety inbox along with the email Header information. Email headers are a part of the email code that includes sender details, allowing us to determine the email’s source and report it to the appropriate parties if it is a phishing campaign as mentioned here.

  1. Obtain the Email’s Headers:

  • See MX Toolbox’s guide for Getting Email Headers at this link.

  • Selecting your email service provider on the left-hand navigation

  • Follow the steps outlined there to download a copy of the .eml file or copy the email’s source code and paste it into a text file

  1. Attach the file to the email you received and forward it to safety@shopify.com.

In addition, I wanted to ask how your business is currently performing. Have you had a chance to review your analytics and track the progress of your store? If not, I recommend taking a look at our beginner’s guide to reports and analytics. You can find it at this link. It provides valuable insights on understanding and utilizing analytics to optimize your store’s performance.