Email Marketing

Shopify Plus
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Topic summary

A Shopify Plus user is experiencing issues with an email marketing workflow designed to send discount codes to customers who subscribe via a popup form.

The Problem:

  • Customers subscribe through a popup to receive a discount code
  • The automated email containing the discount code is not being delivered
  • The setup uses Shopify Email, Flow, and Forms

Current Status:

  • The user has configured a workflow based on tutorial videos (screenshot provided showing the Flow setup)
  • They’ve attempted troubleshooting but report being unable to modify the trigger or other suggested changes
  • The issue remains unresolved with the user seeking step-by-step guidance

Key Details:

  • Website: gogghi.ch
  • A workflow screenshot was shared showing the automation setup
  • The user appears to need more specific, visual instructions to resolve the configuration issue
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hello

I have some problems with my email marketing…

Customers will see a popup for a discount code. they have to subscribe to the email marketing and then receive the discount code via mail.

The problem is, the customer doesn’t receive the email with the discount code…

I have my workflow setup as I have seen on different videos but still does not work..

I use shopify email, flow and forms

can anyone please help me solve this?

website: www.gogghi.ch

thanks for the help!

here a picture of the flow:

Bildschirmfoto 2025-04-05 um 12.55.55.png
Bildschirmfoto 2025-04-05 um 12.55.55.png2738×898 169 KB

2

hello

i don’t really understand what to do.. can you show me somehow?

3

doesn’t work.. I cant change the trigger etc. as you stated.