Email not working

Technical Q&A

Topic summary

Main issue: After installing the Judge.me app, the store’s email (info@lifeliveduntamed.com) stopped receiving messages from the website, and Judge.me’s Custom Sender email confirmation isn’t arriving. Previously, email worked. Judge.me is investigating but has not identified the cause.

Recent guidance: Remove the public email address from the post to avoid spam exposure. Troubleshoot with the relevant third parties: the domain provider and the Judge.me app team, since configuration issues likely lie there.

Shopify involvement: Only directly relevant if the domain was purchased through Shopify; in that case, contact Shopify Support via help/chat for assistance. Note that email/domain changes may require time to propagate (DNS updates can take hours to fully take effect).

Actions/next steps:

  • Continue working with Judge.me support on Custom Sender setup.
  • Coordinate with the domain registrar to verify DNS/email records.
  • If domain is via Shopify, open a support ticket.

Status: Unresolved/ongoing. No confirmed root cause yet; investigation continues.

Summarized with AI on December 11. AI used: gpt-5.
1

Hello,

Hope someone can help me here. I set up my store email: info@lifeliveduntamed.com and it was working, but I installed Judge.me and am having issue receiving email via my website, and I couldn’t get a confirmation email from setting up Judge.me for Custom Sender email. Judge.me is investigating, but they don’t know what it is happening yet so I am asking here for any assistant.

Thanks.

2

Hi @youngoakE if you can you want to remove your address from your post , you just set yourself up for massive marketing spam the rest of your life.

As for mail configuration issues you need to take that up with the third parties, the domain seller and the third party app trying to be used.
It only applies to shopify if the domain was bought through shopify in which case consider contacting shopify support-advisor DIRECTLY on the help/chat site https://help.shopify.com

setting/configuring mail or domains can be a drawn out process on waiting for things to propagate or roundtrip support responses.

If you have the budget and need services to take over troubleshooting this process reach out to me for services; click profile pic for options to connect :speaking_head: :postbox:

Otherwise good hunting.

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