Hi,
I’m translating the notifications, in this case order confirmation, email template, which is not English, it’s Icelandic.
When I test an order, it sends out the “Order confirmation” in English, despite ,me having translated it to Icelandic.
I only have 1 default set language (Icelandic in this case) but when I test an order it keeps sending it out in English.
Any recommendations? Thank you so much.
Under Settings - Notifications - Customer Notifications - Order Notifications | The preview looks good and when I send it.
It keeps sending it out in English when I test doing an order. Really strange.
I have the same problem with two Norwegian sites. I’ve talked to Shopify support. They have seen the problem and are trying to figure out why. And hopefully fix it.
Thanks for the feedback Bjarte. How long have they been working on the problem?
You only have one default language as well, just Norwegian, no English? Thanks!
I had an hour-long chat with support on the morning of Friday, May 13, and they became aware of the problem. But they couldn’t figure out why it was happening. They followed up by email in the evening, suggesting I change the names of language files and edit the templates. That didn’t fix it. I’m now awaiting a further response from them.
You only have one default language as well, just Norwegian, no English? Thanks!
Yes, only Norwegian Nynorsk.
Same here. I’ve done several tests and even added a second language, I found a possible workaround but it’s still not the right way of doing it.
My project is new but it’s strange that this type of problem hasn’t come up earlier, is your project also new or was it working well and started coming up with this error all of sudden?
Let me know how it goes with you, I’ll do that same. Thanks.
I have two stores that have worked well for years. One started sending out customer emails in English on May 21, and the other on June 6. I’ll keep you posted.