Hi! We have transitioned to Shopify POS from another system. I can see how to email a customer a receipt out of the POS, but not out of the Shopify Admin website. Some of our customers may need copies of 10+ receipts, so emailing them 10 individual receipts is clunky at best. Is there a way to access the receipts in the admin? I can see the orders, but not the formatted original purchase receipts, which is what our customers’ accounting departments actually need. Thanks!
Topic summary
Main issue: Need a way to send POS-style receipts from Shopify Admin, especially in bulk (e.g., 10+ receipts), since customers’ accounting teams require the original receipt format, not just order views.
Update/Guidance:
- From Admin, you can bulk print order receipts to PDF and then email those PDFs to customers.
- The default receipt template may lack required details; use the Shopify Order Printer app to bulk print with customizable templates.
- Templates can be adjusted to mirror POS receipt layout and include necessary accounting information.
Outcome: A practical workaround (bulk print to PDF + email; or use Order Printer for tailored, POS-like receipts) is provided. No confirmation of a built-in feature to directly email multiple POS receipts from Admin.
Status: Partially addressed with a recommended approach; direct multi-receipt emailing from Admin remains unconfirmed.
Hi @AECPrinting
This is a great question! To make sure I understand the end goal I am going to reiterate what we are trying to do. You want to be able to email multiple receipts to customers for order placed via the POS.
You can bulk print (to PDF) order receipts from the admin and then email them to respective client. The default template for these receipts may not have the information you are looking for though. In that case I recommend using the Order Printer App to bulk print these orders as you can alter and create multiple templates for the receipts you are printing. You can adjust a template to have a layout more similar to the POS receipt and ensure it has all the information that your clients accounting dept might require.
Order Printer - Print invoices, labels, receipts, packing slips, and more. | Shopify App Store