Email Signup Form not working with Mailchimp

Shopify Discussion

Topic summary

Main issue: After integrating Mailchimp, the pop-up email signup successfully added a new subscriber, but the footer email signup form did not work with Mailchimp.

Details provided:

  • Store URL shared for context: https://fd94b3-bd.myshopify.com/
  • Pop-up form confirmed functional; footer form behavior not connecting/adding subscribers to Mailchimp.

Update/clarification:

  • A clarification was provided by another participant (not included in the text). The merchant acknowledged it, noting they suspected the explanation and needed confirmation.

Outcome/status:

  • Issue appears clarified rather than technically resolved in-thread; no specific fix, steps, or configuration changes are documented.
  • No code, images, or attachments were shared.

Open questions:

  • Exact cause of the footer form not syncing with Mailchimp and the steps to fix it remain unspecified in the available messages.
Summarized with AI on December 16. AI used: gpt-5.
1

I have integrated Mailchimp and set up a pop-up email signup. I tested the popup and a new subscriber was added successfully to Mailchimp.

ISSUE: why is my email signup form in footer not working with Mailchimp?

My store: https://fd94b3-bd.myshopify.com/

Thanks

2

Thank you for the clarification. I thought this was the case, but needed to confirm.