Hello, I would need some help. I have a shopify store, where I send newsletter emails twice a week. I am struggline with a problem that came up.
When I put products in email template, it should automatically link the product to its page, but when I send the email, when people click on the product, it takes them to 404 error. I can’t manually change that link in the template.
The same thing happens when I include a discount. When someone clicks on the button that should automatically add the discount to the order, the 404 error comes up again.
When I manually add a link into the template, everything works fine.
It sounds like you’re experiencing issues with automatic linking in your newsletter emails in Shopify. To troubleshoot this problem, you can consider the following steps:
Check the email template: Review the email template you are using for your newsletter. Ensure that the product links and discount links are correctly inserted using the appropriate merge tags or placeholders provided by Shopify.
Verify the product and discount settings: Make sure that the products and discounts you include in the email template are active and properly configured in your Shopify store. Double-check the URLs of the product pages and ensure they are correct. Similarly, confirm that the discount codes are active and available for use.
Test the links: Before sending out the newsletter, test the product links and discount links within the email template to verify if they are working as expected. Click on the links to see if they lead to the correct product pages or apply the discounts correctly.
Consider the email service provider (ESP): If you are using an email service provider or app to send out your newsletters, there could be compatibility issues between the ESP and Shopify. Check if there are any known issues or specific configuration requirements for integrating Shopify product links and discounts with your chosen ESP.
Contact Shopify support: If the issue persists, reach out to Shopify’s customer support. They can provide further assistance and investigate the specific issue you’re facing with the automatic linking in your newsletter emails. Provide them with as much detail as possible, including your steps and any error messages you’ve encountered.
By following these steps, you can identify and resolve the issue with the automatic linking in your newsletter emails. Remember to test thoroughly before sending the emails to ensure a smooth experience for your recipients.
Dear Moeed, firstly thank you so much for such a quick response!!
While I was investigating the page, I realized, that every automated link (in the template I can not change it, as it says - This button will link to the page of the selected product.)
When I try to open the link I noticed that every links adds /hr/ (see the attached photo) and if I manually delete this /hr/ I can open the page.
Basically shopify email is making these links by itself.. Is there any way to fix this?
I suggest you contact Shopify Staff in this case, as because of limitations, I can’t help you further. They will try their best to help you out in this issue and resolve it. You can contact Shopify staff by Clicking Here
If I managed to help you out in any way, Don’t forget to Mark it as Solution.
