Email Verification

Retired Boards Appdev Authentication

Topic summary

Email verification emails from Shopify are not reaching a shared firm mailbox used for a Shopify Partner account, despite multiple resend attempts, days of waiting, and checks of spam/junk/archive. Promotional emails from Shopify do arrive to that mailbox, indicating general deliverability.

Support access is gated behind email verification, so the firm temporarily switched the account to a personal email to contact support. They now want to revert to the shared mailbox but need the verification email to be delivered.

Troubleshooting completed: IT confirmed no inbound issues, quarantines, or spam filtering problems; the mailbox otherwise receives emails. A community suggestion was to assess the mailbox’s SPAM score using Mailreach (a tool that tests inbox deliverability and spam-related configuration).

No concrete resolution or cause has been identified. The discussion remains open, with the key unanswered question being why Shopify’s verification messages fail while other Shopify emails succeed.

Summarized with AI on January 11. AI used: gpt-5.
1

Hello,

Our firm signed up to a Shopify Partner account to use with our clients. We used a mailbox that all who need to, have access to to sign in and access. When we attempt to verify the email address, we don’t receive a verification email. We have sent it multiple times, waited a few days, checked spam, junk, archive etc and we have not received it.

We have also contacted our IT support and there are no issues with our email receiving emails. We even have received multiple promotional emails from Shopify while waiting for the verification to come through.

We have since changed the email in Shopify to one of our personal emails so that we could contact support (you cannot get help unless you have verified your email address).

Now we want to change to the email we need to use for our account, but we need to receive the verification email.

Could someone help please? Has anyone experienced this?

2

Hi KPNB,

Maybe try checking your email SPAM score here https://www.mailreach.co/email-spam-test. Something you might find some issues with the email inbox settings. Hope this helps.

3

Hello,

Thanks but as I said above our IT department has checked our email and there are no issues with us receiving emails. There are no emails quarantined or that have gone to spam or junk.